FAQ
Knowledge & Tools to Support Your Screening Process
Our FAQ section is designed to provide you with the tools and knowledge needed to navigate the background screening process confidently.
FAQ Overview
Have Questions? We’ve Got You Covered.
Our Frequently Asked Questions (FAQ) section is designed to provide quick, clear answers to the most common questions about our background screening services, platform functionality, and dispute resolution process. Whether you're an employer, property manager, or an individual undergoing a background check, this resource helps you navigate every step with confidence.
OUR SERVICES
We offer a wide range of services including criminal background checks, employment and education verification, tenant screening, credit checks, drug testing, and more.
Turnaround times vary depending on the type of check, but most results are available within 24 to 72 hours.
Yes, all our screening services adhere to the Fair Credit Reporting Act (FCRA) and applicable local, state, and federal regulations.
We use verified sources, advanced technology, and a multi-layered verification process to ensure all data is accurate, up-to-date, and reliable.
Yes, written consent is required before initiating any background screening, as mandated by FCRA guidelines.
Absolutely. We use secure systems and follow strict data protection protocols to safeguard sensitive personal information at every step.
OUR PLATFORM
Yes, our platform is designed with a user-friendly interface, allowing clients to easily submit screening requests, track progress, and access reports with minimal training.
Yes, the platform allows you to create customized screening packages based on your specific needs, whether for employment, housing, or other purposes.
Yes, we offer guided onboarding and ongoing support to ensure you and your team are comfortable using the platform and getting the most out of its features.
Our platform uses industry-standard encryption, secure login protocols, and regular audits to ensure that all personal and sensitive data remains fully protected.
DISPUTE RESOLUTION
You can submit a dispute by contacting us via phone, email, or through our secure online portal. Please include your report details and specify the information you believe is incorrect.
Include your full name, reference number (if available), and a clear explanation of the disputed item. Any supporting documentation will help us process your request more efficiently.
We typically complete dispute investigations within 30 days, in accordance with the Fair Credit Reporting Act (FCRA). You will be notified if more time is needed.
Yes, once the investigation is complete, we will send you a written notice of the outcome and provide a free copy of the updated report, if any changes were made.